FAQS

When does the time start on my rental?

We always arrive to your pick-up location early. Your rental time starts for the time you stated with us for your booking to start. 

What is your cancellation policy?

If you need to change the pickup or drop off locations or times, we ask that you do so within 7 days of your event to avoid being charged a fee.
We understand that things happen, however, we require a 50% NON-REFUNDABLE retainer to hold your date and limo. The other 50% is due the day of your event. If you decide to cancel, we can do so but there will be no refund. 

Are there any additional charges?

Taxes are included in all rental prices however, gratuity is additional to your booking. Our policy is no smoking or eating in the limousines to prevent less than desirable odors. If someone gets sick inside the limo there will be an additional cleaning fee of $250.

How much notice do I need to give to reserve a limousine?

Don't wait for the last minute. Book as soon as you can. For weddings, we recommend you book 6 months in advance.

Are alcoholic beverages allowed in your limousine?

Yes, as long as participants are 21 years of age or older!

Does your company supply alcoholic beverages?

No. It is illegal for a limousine company to supply alcoholic beverages in Kentucky. We do supply ice, rocks glasses, champagne flutes, and water. If you wish to fill our champagne buckets and ice boxes with your own drinks, please let us know and we will only put ice in them for you.

What are your payment terms?

At the time of booking, we require a 50% NON-REFUNDABLE retainer to reserve the vehicle. The deposit varies on the service you book. An invoice will be emailed to you with detailed information about your reservation. The remaining balance is due the day of the event if a card is on file or unless other arrangements have been made.

What forms of payment do you accept?

We accept Mastercard, Visa, American Express, Discover, Apple Pay, Google Pay, and more. If you have questions regarding acceptable forms of payment, please contact us.

How much tip should I leave my driver?

Typically, drivers receive 20-30% gratuity for their services. For example, if your total is $460, gratuity for the driver would range anywhere from $50-100 or more depending on how satisfied you are with your services!

R.I.O. Limousine LLC

theriolimo.com

859-991-4143

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